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  • Galaxy of Heroes News & Dev Tracker

  • The Road Ahead - 11/20/2019

    Nov 20, 2019, 09:11 p.m. · CG_TopHat - EA Forums

    Hello Holotable Heroes,

    Welcome to another installment of the Road Ahead. We posted earlier this week about the new light side Territory Battle on Geonosis, but in this post we’d like to discuss some exciting changes we have planned for future content in Galaxy of Heroes.

    New Trilogy Content
    While the Light Side Territory Battle for Geonosis completes this current chapter for Galaxy of Heroes, we’ve been delighted from all imaginative Clone Wars squads you’ve built. But for now we are transitioning to the New Trilogy and, like all of you, we were incredibly excited to see the final trailer for Star Wars: The Rise of Skywalker! We’re looking forward to having old friends (General Hux) and some new friends (Sith Trooper), kick off our foray into the culmination of the Skywalker Saga! While we can’t release specifics about some of the other upcoming characters and ships, we can tell you that this phase of content will take us well into spring.

    Fourth Anniversary
    This November, Star Wars: Galaxy of Heroes turns four years old! We’re planning a big thank you celebration for our incredible community to commemorate their long-term commitment to our game, including double drops, a crystal promotion, and a generous thank-you package! We’ll see you on November 23rd as we prepare for our anniversary celebration. Speaking of four years...


    The Plan So Far...
    Over the last year, our focus has been reshaping the game step-by-step to enable an expansion of elder game content.

    Grand Arena Championships was the first step in that process. We wanted a place where players could take their entire collection, based on all of the Star Wars synergies and gameplay metas that have developed over the years, and continue to have them be relevant and fun to play with.

    But the game itself is in a very different state than when we started 4 years ago. New players starting out now will not have the same experience as our elder players did when they first started, so we knew we needed to take a look at the early game and make sure that new players had a clear path to reach the most exciting content which starts from level 85. We also wanted to find a way to help them become functional members of a guild (functional, meaning that they can acquire legendary and journey characters in a dedicated way; a concern shared by our elder players). Improving the early game experience will require iteration over time, but we believe we have a good idea on how to tackle it. And with that we present...

    The Journey Guide
    One of the most challenging aspects of Galaxy of Heroes for new players entering the game is what it takes to get the most popular content and iconic characters. New players face a dense web of interconnected content that must be navigated in order to be able to participate in Legendaries, Journeys, Epic Confrontations, Raids, and Territory Battles. With most of the events not on a visible cadence, it can be difficult to know what to work on and when. We want to help clarify this for our players.

    To help new players navigate this deep and exciting part of the game, we’ve been working on a new feature we call the “The Journey Guide”. This new feature will provide clarity and structure for how a player, both new and old, can progress through our content-rich, intricate game. It celebrates the most aspirational characters (and ships) in SWGOH, highlighting their power and place within the game, while helping players to understand how to make progress towards unlocking them. While this will prove invaluable for newer players, elder players will also find that they can leverage this tool in their own pursuit of character unlocks and high-level activities.


    Along with this new feature, we’re excited to announce that all Legendary, Journey, and Epic Confrontation events will eventually move into the Journey Guide some time after their initial release. We believe that in opening up our best events and character content, we can not only ease the process for any veterans who are working towards their next legendary characters, but also extend a helping hand to new players as they begin to make meaningful progress in our game using the Journey Guide.
    Over the next few weeks we’ll be releasing specifics around the details of the Journey Guide as we head towards its release in December.

    The Hyperdrive Bundle
    While the Journey Guide gives all players a clear path towards helping them unlock and improve their favorite Star Wars characters, we also want to help new players connect with the GOH community participating in the elder game so that they can play with members of established, highly engaged guilds.

    Our solution to this is what we are calling the Hyperdrive Bundle. It’s our most broadly-focused player bundle we’ve ever offered, rewarding characters and resources to both new and veteran players allowing them the ability to level up their collections and jump into some of the most exciting content in-game.

    The specifics of the bundle are coming soon, but we can say that new players will benefit from gaining a starting roster of characters as well as increase their overall account to level 85. This, coupled with the release of the Journey Guide, will help these players be positioned to enjoy the most content-rich area of our game and plot a course for them to participate in guilds and elder game content. Veteran players will also receive an incredible deal. Even if they were already level 85 and had most of the characters provided within the bundle, the value that comes from the included gear and resources will be instantly recognizable and more relevant to this elite group of players.

    And finally, the bundle will also unlock many of the PvE nodes within the game so that players new and old alike will have the flexibility to chase the characters and resources they’ve always wanted more freely, and with the help from the Journey Guide, they’ll know which path to follow.

    We intend this bundle to be a convenient method for players to unlock the full experience of Galaxy of Heroes but as always, the content within this bundle can be acquired even if you don’t spend. We’ll be preparing custom titles and portraits for all the amazing players that were in the game before the bundle was released, as a way of recognizing your place in the history of the game.

    The Future
    We’re going to be talking a lot about the Journey Guide and the Hyperdrive Bundle over the next few weeks. We want to help you understand how we’re thinking about it and create some opportunities for dialog. We have our normal Developer Q&As planned during this time, where we’ll have a chance to hear feedback from you about the two features. We’ve also got some surveys in the pipe so that we can get your feedback on what we’ve planned. Our hope is for a productive back-and-forth where we can hear your concerns and address them.

    I’ll leave you with the following thought: the Journey Guide and Hyperdrive are the beginning of our next phase of the game. After the release and tuning of these two experiences, we’ll be in a great position to develop even more modes, features, and characters for our community of old and new players to experience.

    As we head into our fifth year, we’re excited to continue navigating this adventure with you, our incredible community of players. More than anything, we want to thank you for your continued passion for the game.

    See you on the Holotables,
    CG_TopHat

    <<MEGATHREAD>>

  • Updates on Current Issues

    Nov 01, 2019, 11:11 p.m. · CG_TopHat - EA Forums

    Hello Holotable Heroes,

    It’s been a busy week and wanted to reach out to give a few updates:

    1. We’re starting to finalize testing on the Starforge Showdown. The event has been tentatively rescheduled to run next week from 11/8 through 11/10. We’ll keep you updated if that date changes again.
    2. Chewbacca is currently bugged and doing more assists than he should be. We’ll be rolling out a fix for him next week.
    3. We had an omission from our most recent patch notes. We’ve changed when the roster lock occurs for both TW and GAC matchmaking. Previously, your roster did not have a snapshot of your collection taken until the moment matchmaking had begun. This resulted in some players rosters being updated after the moment matchmaking by the nature of the system going through and taking snapshots of everyone’s roster. Now, when you click the Join button your roster is snapped. For TW, if you exit, you are removed from matchmaking consideration. When you rejoin, your roster is snapped again at that moment. Apologies for the omission.

    See you on the holotables.

    CG_TopHat

  • Hello Holotable Heroes,

    We’re letting you know we need to delay the Darth Malak rollback that we originally had planned for today. The rollback is a complicated procedure and we need more time for testing. We’re angling to roll it out tomorrow (10/23/2019) around 10:30 AM PST, but we’ll keep you updated if things change.

    We also wanted to let you know that we’ve reconsidered our position regarding the Darth Malak make good. We recognize that there are a number of players that had no idea that the event was giving out duplicate shards based on the messaging live in the game. We can’t preserve the additional shards/promotions as we described earlier. However, we also recognize that many players have now grown accustomed to having their Darth Malak promoted or unlocked. We would like to expand our current offerings to the following:

    1. All players will receive 500 crystals, up from 250.
    2. Players that did not have 7* Darth Malak as of 10/18 12:01 AM PST and are having shards/progress removed, will now receive 5000 GET I and 2 Zeta materials for the progress being removed.
    3. Players that had 7* Darth Malak as of 10/18 12:01 AM PST will receive the previously detailed rewards of Shard Shop Currency.

    See you on the holotables,

    CG_TopHat

  • Darth Malak Reconciliation Plan

    Oct 19, 2019, 12:10 a.m. · CG_TopHat - EA Forums

    Hello Holotable Heroes,

    Today, we had a bug occur where players that previously completed the Starforge Showdown event were able to receive the rewards of the event a second time. This was an unintended consequence of a recent change to the store system. Unfortunately, we cannot allow these shards to remain in system without undercutting GET and those who previously earned Malak without the bug.

    What we’re going to do to correct our mistake is roll back any character star promotions and changes to the state Darth Malak was at 10/18/2019 12:01 AM PDT, for any players that received the extra shards. Any gear, relics, etc that was applied to Darth Malak will be returned to their inventory. We will be rolling back the affected Darth Malaks on 10/22/2019. On 10/21/2019 we will be removing Darth Malak from GET store to help get an accurate snapshot of the state of Darth Malaks with the extra shards. Darth Malak will return to the GET store on 10/22/2019.

    Some players received extra shards that already owned Darth Malak at 7*. To reconcile this difference, we will be granting all players that owned Darth Malak at 7* on 10/18/2019 12:01 AM PDT, some Shard Shop Currency. Players that did not receive additional shards will receive 2250 Shard Shop Currency. Players that received only one tier of additional shards will receive 1125. Players that received two tiers of additional shards will not receive any additional currency.

    Finally, all players will be receiving 250 crystals for this inconvenience. Once again, we apologize for this inconvenience and confusion around this issue. We’re investigating the processes we have in place to make sure this doesn’t happen again. We will be rescheduling the Starforge Showdown event shortly and will let players know when it will return.

    See you on the holotables,

    CG_TopHat

  • Grand Arena Roster Lock Bug

    Oct 11, 2019, 11:10 p.m. · CG_TopHat - EA Forums

    Hi Holotable Heroes,

    About a month ago, we received several reports that some players were able to add zetas and relics after the lock in Grand Arena. In investigating those instances, we found that it is possible to delay the roster lock mechanism. Currently, a player's roster is locked when they log in to the game (that means starting the game and seeing the loading screen) or when they visit the Grand Arena landing page after the preview phase has expired. This is currently driven by your device communicating with our servers, and, in certain circumstances, allows relics, zetas, or new units show up after the period that should be "roster locked". We are working on a fix that will move the roster lock to be when the player joins the event, locking whatever players had set at that moment.

    We've discovered the root cause of this issue and are working on a fix. Our hope is to roll this fix out in the next two weeks. We did not alert the community about it earlier, for fear that it would cause a spike in the behavior. Some players, with the introduction of GAS, have exposed the issue and we're letting you know that we a) know about the issue and b) have been working on a fix. We posted this issue to the Dev Tracker if you want to monitor its status.

    -TopHat

  • State of the Galaxy - October

    Sep 30, 2019, 09:09 p.m. · CG_TopHat - EA Forums

    Hello Holotable Heroes,

    It’s that time again - State of the Galaxy! As we are writing this State of the Galaxy, we’re recognizing that these may not look the same every time. Last time we spoke mostly about our intent and this one is mostly a check in - although we do have some new things to report. Let’s dive in.

    Follow Up - GAC
    We’re making progress on getting the next Championship (and our first, lightly themed one) pulled together. Our first themed championship will focus on the First Order and you’ll see First Order flavored feats, portraits, and titles. Start dusting off your First Order characters and get ready for the Championship after October’s Championship.

    Update - Cheating
    We’ve been working with our engineering team and SWGOH.GG on how we can best get the battle history over to them. During our investigation we’ve surfaced some interesting cases we need to resolve before going live with the information. The two most pressing issues we’ve needed to resolve are a) when is the information surfaced and b) who can see it. We’ve solicited feedback from our beta players and we’re making progress. Our hope is to be able to roll something out soon, but we’re still working through some issues. Stay tuned.

    Follow Up - Relics
    We’ve been monitoring the rollout of Relics carefully and we haven’t seen any major technical issues. Initially there was some negative reaction in the community, but overall our numbers are showing high and continued engagement with Relics. We’ve seen 31,814 characters go to Relic 7 and there are over 138,612 characters at Relic 4-6. The tools we use to monitor the meta are also showing some pretty big shakeups. We’re starting our next round of ideation around the future of relics and are excited to share what we come up with (when it’s closer to ready!).

    Update - Territory Battle
    Prepare your collections! Light Side Territory Battle Geonosis is coming in November. We’ve got a whole host of new enemies and allies. Are you prepared to battle the Nexu and the Reek? Can you lead the Galactic Republic forces to victory? Prepare your squads for the next Territory Battle.

    Visual Lag
    We’ve gotten a number of bugs and issues about some “visual lag” as players are moving through different UI screens and just generally “lagginess” in the game. We’re very aware of the issue and are working fast to resolve it. We’re going to be releasing an updated client to specifically deal with these issues next week. As a result of this issue (and other ongoing issues) we’re going to be releasing a...

    ...Dev Tracker
    Today we’re going to be unveiling a dev tracker to communicate more with you about what we’re currently working on. We’ve spoken with our friends over at Apex Legends about theirs and built our own in a similar style. We’ll be unveiling later today and we’ll have more to say about what will be showing up on it then. Be on the lookout.

    We just sent out the questionnaire for next month’s Q&A. We’ve been getting some really great questions and we’ve enjoyed answering them. November is likely going to be a Road Ahead post. We’re going to be talking about a feature we’ve been working on for new players that we think will make the new game experience something that can be better navigated. Until next time…

    See you on the holotables.

    CG_TopHat

    <<MEGATHREAD>>

  • Welcome to the first edition (in quite some time) of the State of the Galaxy. Previously we used the State of the Galaxy as a catch all, update on the game, which eventually morphed into what is now “the Road Ahead”. Over time we realized that the Road Ahead was acting like a single monolith of information and that we didn’t have enough touch points with the community where we acknowledged things that were going well (and not so well) in the game. We want to use the State of the Galaxy as the once-a-month check-in with the players talking about our progress on building new features, what may be coming out that month, and discuss some tough topics that are currently affecting the game.

    Our hope is that the Road Ahead acts as our broad intent about upcoming major changes to the game, the State of the Galaxy is our monthly check in, and the monthly Q&A is a way that we can talk about things in the Road Ahead and the State of the Galaxy with you in addition to our other normal posting. So without further ado, let’s talk about what’s going on with the game.

    Grand Arena Championship
    After what can only be described as a significant number of bumps and bruises (It’d be disingenuous of us to act like the release of GAC has been a rosy, pain-free affair), the first season of the Grand Arena Championship is officially underway. We had a scare with the points associated with Byes, but for now everything appears to be stable and working as intended.

    The creation of GAC has been a multi-release process for us and it’s been a learning experience for everyone in the studio. We’ve made competitive modes in the past, in many of our other previous games, but nothing as elaborate as the GAC. If you look at the game as an evolution - this is a step beyond what we initially envisioned. When we first released, competition was simple; there’s a small pool of potential heroes, make the best single squad. But now, with almost hundreds of characters and a wide variety of strategies, we want to be able to celebrate all the different ways you can play in the game.

    This is ultimately a long winded way to say, we’ve learned a ton and it hasn’t always been fun (for you or for us). Thank you for your patience and helping us see this through to this point. Now that the patient is stabilized, we’re going to start looking into making small changes to the mode (better messaging, updating scoring/point gains, and expanding feats) with a longer term view to the future (things like: new modes, better seasonal wrapping, and expanded inter-guild matches). We look at GAC as a platform for us to continue to expand what the end game looks like and we’re excited to continue going on this journey with you.


    Cheating
    Cheating has been a major topic of conversation since the beginning of Grand Arena Championships - and we’ve posted a few times recently about how seriously we take cheating in providing a competitive PVP game and actions that we’re taking to address cheating in SWGOH. This is a never-ending challenge, but we wanted to give an update on the results of some of those actions - as well as communicate other initiatives that we’re working on regarding cheating.

    We previously communicated that we were introducing a “new suite of data points and detection tools.” These tools help with the identification of potential cheaters which then go into a queue for manual review by our staff along with reports from the community. The introduction of these tools to help us identify potential cheaters more quickly, along with the increased focus of team member hours devoted to investigating the claims, have resulted in us taking action against four times as many suspected cheating accounts in August over July. 96% of the time this resulted in a perma-ban - irrespective of spend level.

    That said, while the conversation has been incredibly heated around cheating in recent weeks, the vast majority of players are playing fairly. To give you a sense of scope, we’ve been able to determine cheating occurred, and then actioned against, several hundred accounts in August out of a couple thousand suspected accounts we’re monitoring. We’ll continue to improve these tools over time, and we’re talking with other EA partners and looking into 3rd party tools that exist to help identify cheaters.

    To make reporting suspected cheaters a little easier, we’re taking steps in our next version update to improve the cheat reporting system by adding additional options for what kind of cheating is suspected as well as the ability to add comments. These categories help us prioritize which cases to investigate first, and the comments help give much needed context to the investigations. While we’ve been handling reports submitted directly on the forums, the in-game tool is the best way to submit a case of suspected cheating.

    Lastly, we wanted to mention that we’ve been talking about adding a Battle Report Summary to communicate which characters were used, how much damage each character dealt, how much health they had remaining, etc. Adding this in-game is going to take some time, so we’re actively talking with our friends over at SWGOH.GG about exposing this data to them and letting them display the results. We’re excited about the opportunity to get this information into the community’s hands sooner and will have more updates on this in the coming weeks.

    Relics
    You’ve started to see our introductory posts around Relics over the past couple weeks. We’re going to continue to do very targeted forum posts about different aspects of Relics as we ramp up to the release of Relics this month. Topics we still need to cover include: How to Upgrade your Relic, Character Progression, and Relic Abilities (spoiler alert on this one: there won’t be Relic Abilities in the initial release, but we’re laying the groundwork for it). Stay on the lookout for these and continue to post your feedback (we look forward to tackling some of these questions in the Q&A later this week).

    Next Month’s State of the Galaxy & Road Ahead in Nov
    I also want to use this post to frame our near future plans so you have a solid idea of what to expect in the coming months and what we will be talking about in the next Road Ahead or State of the Galaxy. Normally, we would be ramping up for a big Road Ahead post next month, but you already know that Light Side Territory Battles will be our next major piece of content alongside new ships and characters coming - so we are going to save this for November.

    Going forward, we will be posting the Road Ahead when we’ve got a new chapter of content to announce or something huge and exciting to announce (approximately once a quarter) but if there isn’t, we will post a State of the Galaxy that month in lieu of the Road Ahead. Our hope is while the Road Ahead is about driving hype and excitement around something cool and new, the State of the Galaxy can be where we discuss how things are going in the game and go deeper into our intentions.

  • Version Update: 8/8/2019 (16.3)

    Aug 08, 2019, 09:08 p.m. · CG_RyDiggs - EA Forums

    TU16.3 Scheduled game update:

    Hello Holotable Heroes!

    We will be rolling out a scheduled update version 16.3. Various background fixes and updates are included. Below you will find the change you’ll see in game.

    Schedule:
    8/8 ~ 1:30PM - 6PM PST (estimated): Roll out to all App Stores / Google Play Games world wide for download
    8/9 ~ TBA Forced update to all games. We will post update times tomorrow

    Gameplay improvement:

    • Players will be prevented from making duplicate G13 finisher items.
    • Players who attempt to create a duplicate G13 finisher item will receive the following message:

    7324ttjyb2pt.png


    We look forward to bringing you more updates!

    ~RT

  • The Road Ahead - 7/29/2019

    Jul 29, 2019, 07:07 p.m. · CG_TopHat - EA Forums

    Hi Holotable Heroes,

    It’s time again for another Road Ahead. As CG_Erik, mentioned last week I’ll be taking over writing the Road Ahead posts. If you haven’t seen my name pop-up before, I’m the Live Producer. The Live Operations team is responsible for the day-to-day operations of the game. We introduce new characters, ships, and events. I’m really excited to talk about what’s coming next.


    With that said, let’s step into the Cantina and see what the future has in store for the next few months.

    The Battle Rages On...

    U27zP60.jpg

    It’s been a few weeks since Separatist Might landed and we’ve already seen guilds do some incredible things. Team Instinct and Mighty Chlοrians were the first guilds to get to at least 30 stars! Congratulations to both Team Instinct and Mighty Chlorians and good luck on the march to 33 stars! Also, about 80 players have beaten the Acklay! Crush the Republic scum and conquer Geonosis!

    You may be wondering, “Is this the end of our focus on the Clone Wars era?” Far from it! After reworking the Geonosians we asked ourselves what could we work on next? How could it be the Clone Wars without taking a pass at the clone troopers themselves? We’re going to be updating a select few of the clones as they prepare for future battles . We hope fans aren’t too divided on the ones we selected - we’ve gone through something like 500 different iterations on which ones we should update!

    Our Clone Wars invasion ultimately culminates in the release of the second half of the Geonosis Territory Battle - the light side. On the light side, you’ll battle against the dreaded Droid Army and the villains of the Separatist council. We’ve got some new units making an appearance to support the war effort that will leave you slapping your forehead in disbelief. We have a few other surprises in store, but revealing more would strain our benevolence. You won’t have to scavenge for long, as the light side reeks of great content.

    Unlocking Iconic Power
    CjjMSec.jpg

    Star Wars is a galaxy filled with objects just as recognizable as the characters that wield them: Darth Vader’s mask, Hermit Yoda’s cane, Rey’s quarterstaff, Darth Maul’s lightsaber, and more. While we’ve done our best to represent many of these objects on the character models themselves, we believe that there is something inherently mythical about these iconic items.

    Traditionally, progression and power in Star Wars: Galaxy of Heroes has been represented by abstracted stars, gear, or modifications to your character card. In the coming months, we’re excited to begin talking about the next phase of character progression in the game, revolving around unlocking and mastering power represented by a unique item associated with each and every character in the game.

    Finally, what if these items not only granted you immense character power, including potentially brand-new abilities, but if they were also enhanced using the massive quantities of accumulated unspent gear and materials that longtime players have piled up over years of collecting and playing?

    Our goal is to not only make the game feel more truly connected to the Star Wars galaxy, but also to reward longtime players for all of their dedication over the years, and make players feel like everything they’ve ever collected and amassed in the game matters. We’re excited to talk about this new feature more in the coming weeks and months!

    See you on the holotables.

    <<MEGATHREAD>>

  • Server Update: 7/12 ~5PM PST

    Jul 12, 2019, 11:07 p.m. · CG_RyDiggs - EA Forums

    Server Update: 7/12 ~5PM PST
    • Championship points for Round Wins will now be awarded moving forward
    • Game will not be restarted for this update
    • Next week, we will look into correcting affected player's scores impacted
    • We will post more information Monday 7/15 on this issue

    Thank you all, and have a GREAT weekend!

    ~RT

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